Frequently Asked Questions


System Access, logins and passwords                                                                                                                                         

How do I change my password?

To change your password, log in to your portal.  Just below the banners, next to Logout you will see your display name.  Please click that which will take you to Manage Profile.   Then click on Manage Password.  Your new password:  Can be a mixture of letters, numbers, and punctuation.  Must be at least 6 characters.  Is case sensitive - passwords must be entered exactly, so if you use capital letters in creating your new password you must use them whenever you use the new password to log in (e.g. "miami115" vs "MIAMI115").  We recommend you don't use common words or names that could easily be guessed by someone else.

 

What if I forget my password?

If you forget your password, click on Login just below and to the right of the banners and select Forgot Password?  Enter your username and click on Send Password.  Your password will be sent to the email you registered with.

 

Can I change my username?

No, once you are assigned a username and your account is active your username cannot be changed.

 

What if I forget my username?

If you forget your username you would need to contact your property management staff and they can send you a user/password reminder.

If my username is locked, how do I unlock it?

To unlock your username you need to contact us at support@vertilinc.com to have your user unlocked.  Please provide: unit number, first name, last name, and username; after we've verified the information we will notify you about your account being unlocked via the same email address you used to register.

 

I have trouble accessing the system, what can I do?

If you are using Internet explorer make sure you add your portal to trusted sites.  If you have other issues with other browsers please contact UTG at support@vertilinc.com and provide the error message.

 

Is access to the system and the information transmitted secured?

Yes, access to Vertilinc is via SSL and all the information is encrypted.

 

I have own more than one unit. Do I need more than one username?

Yes, each unit must have its own unique username.

 

 

Using the  system                                                                                                                                                                          

How do I update my information?

To update your information, log in to your portal.  Then go to Vertilinc At the top menu bar, and select Your Information from the drop down menu.  Then click on Edit Info in the window for "Your Information" and you will be able to update your information.

 

How do I change my e-mail address?

To change your e-mail address, log in to your portal.  Then go to Vertilinc At the top menu bar, and select Your Information from the drop down menu.  Then click on Edit Info and you will be able to update your information.

 

How can I update the information for my pet?

To update your pet information, log in to your portal.  Then go to Vertilinc At the top menu bar, and select Your Information from the drop down menu.  Then click on Edit Info and you will be able to update your information.

 

Why can't I add a new pet I just got?

You must always register your new pet with the Property Management office as soon as you bring him/her into the property.

 

How to update your emergency contact information?

To update your information, log in to your portal.  Then go to Vertilinc At the top menu bar, and select Your Information from the drop down menu.  Then scroll down to the window for In Case of Emergency and you will be able to update your emergency contact information as well as your information in the event of a hurricane or natural disaster.  It is critical that this information will be up to date since during a natural disaster you may not have the time to update it, so please ensure you keep it up to date at all times.

 

When does management need to contact these emergency contacts?

Management utilizes emergency contacts in the event there is an emergency in your unit and we cannot reach you or other unit occupants.


Visitors                                                                                                                                                                                         

How do I pre-authorize a visitor?

To pre-authorize a visitor, log in to your portal.  Then go to Vertilinc At the top menu bar, and select Your Visitors from the drop down menu.  Then, in the window titled Preauthorized Visitors click on Add Pre-authorized Visitor and you will be able to add a new pre-authorized visitor.

Please be reminded that you must provide both first and last names (as they appear on the visitor's Drivers License) when pre-authorizing your visitor.

 

Do I need to pre-authorize all visitors?

All visitors should be pre-authorized before they are allowed to visit the property.  When you pre-authorize your visitor, you are authorizing the person for a one time access up to 7 days in advance. Once your visitor is checked into the system, he or she is no longer pre-authorized for future visits during the 7 day period. Future visits by this person will require pre-authorizations.

 

I am having a party with 10 or more people, what do I need to do?

You MUST contact the property management staff who will inform you of the specific procedure for the party depending on the location and time.  Once the staff has setup the party in the system, you can access your portal and register your list of guests.  To register your list of guests you will first login to the portal, then go to Vertilinc At the top menu bar, and select Your Information from the drop down menu.  Then scroll down to Your Parties/Events and you will see your party/event there.  Click on the event you want to setup and you will see the details in the window below.  You can then click on Add Visitor and you will be able to add the attendees to your party/event.